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Reviews For Excelsior Tower
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Posted On: 5/2/2026
This app is trash
The facilities are fine, but the Rent Cafe app is garbage. It doesn't work, and they charge you fines for not having insurance—even ... if you actually do have coverage. It forces you to pay for their own insurance and demands proof if you use a different provider, but the website won't let you upload that proof; consequently, you are essentially forced to let them steal a $22 fine from you every single month. Read More about This app is trashBy: Juan Orrego Verified Resident
Hi Juan,
Thank you for your feedback. We’re glad to hear that you are satisfied with the community, though we’re sorry to learn of your frustration with the RentCafe platform. Please note that renter’s insurance is a lease requirement, and if valid coverage is not verified through the system, a policy may be added in accordance with those terms. That said, residents are always welcome to provide proof of their own coverage, and any charges applied in error are reviewed and refunded once proper documentation is received. If you are experiencing difficulty uploading your insurance information, we encourage you to contact the leasing office directly. Our team is happy to assist in ensuring your documentation is properly recorded and that any concerns are addressed.
Kindest regards,
David Page
Source: Property Site
Posted On: 4/20/2026
Terrible Management at Excelsior Tower
I don’t usually leave reviews, but this needs to be said about Excelsior Tower. The management seriously needs to step in ... and see what’s going on here because the staff is completely out of control—rude, dismissive, and disrespectful for no reason. It feels like they don’t care about residents at all, and basic requests either get ignored or dragged out forever. When you try to follow up, you’re treated like you’re the problem. The owner or whoever is in charge needs to come check this place in person, because what’s happening here is unacceptable. This building is poorly managed, stressful to live in, and not worth the money. If you’re thinking about moving here, don’t—there are much better places where you’ll actually be treated with respect. Read More about Terrible Management at Excelsior TowerBy: Anonymous
Hello,
We’re sorry to see this feedback and are concerned by the experience you’ve described. This does not reflect the level of service we strive to provide to our residents. Because your review is anonymous and does not include specific details, we’re unable to fully investigate the concerns mentioned. We would welcome the opportunity to speak with you directly to better understand your experience and address any outstanding issues. You can reach us at (301)692-2293, or by email: [email protected]. We look forward to hearing from you!
Kindest regards.
David Page
Source: Property Site
Posted On: 4/4/2026
Thank you for my refrigerator
Denice and James are AWESOMEBy: Anonymous
Hello,
Thank you so much for your kind words! We’re thrilled to hear that Denice and James made such a positive impression—I'll be sure to share your feedback with them. It truly means a lot to our team to know their efforts are appreciated. Thank You for choosing Lerner Excelsior Tower!
Kindest regards,
David Page
Source: Property Site
Posted On: 4/1/2026
Maintenance and workers
I would like to get in contact with the cooperate, it's so unacceptable that I'm going on my second month payment, and bare ... minimum is being done, everything that said would be done the moment I got the lease still hasn't been done, workers barely even try to make an effort, the place has so much work to be done, I can't believe this is how they give out apartments, everything is rusted everything is used and not working, paint work is sloppy, dishwasher doesn't drain, stove doesn't work properly, refrigerator doesn't have the hose connected, rotten floorboards, etc.... Read More about Maintenance and workersBy: Brian Lemus unit 412 Verified Resident
Hi Brian,
Thank you for bringing this to our attention. I’m sorry to hear that your experience has been frustrating, and I would appreciate the opportunity to learn more about your concerns. We are currently reviewing the information you have provided and someone will be reaching to you soon very soon to discuss this in further detail. We look forward to speaking with you.
Kindest regards,
David Page
Source: Property Site
Posted On: 3/17/2026
Pest is no joke.
I've been living here for about a month. In that time, I have seen over 50 cockroaches and a mouse in my kitchen. My apartment ... smells forever like bugspray and they still won't go away despite pest control being here once a week. My car has been towed twice because of the poor explanation and organization by the leasing office. There is no 24 hr receptionist, so mail and packages are always being denied. The call box doesn't work, so no one can tell if guests are here; you have to go down EVERY time. There are accessible parking spots for residents, but there are no ramps from those parking spots. When you complain, the staff will literally laugh at you. They are just overall rude. It is not a comfortable place whatsoever. I am not just listing all the bad stuff; it's just that that's all there is. People are mean, and the building is not well-maintained. I doubt it is even livable. The fire alarm rings, and people are so used to it being "tested" that no one even evacuates. It looks alright when you first visit, but reality hits HARD. This building is a health and safety hazard. Read More about Pest is no joke.By: Lourdes Corzantes Verified Resident
Hello Lourdes,
Thank you for sharing your experience. We are very sorry to hear about the concerns you’ve described, particularly regarding pest activity, communication, and your overall comfort in the community. This is not the experience we want for our residents. Your feedback is taken very seriously, and we would like the opportunity to better understand and address these concerns directly. Please feel free to contact me at your convenience so we can work toward a resolution.
Kindest regards,
David Page
Source: Property Site
Posted On: 3/3/2026
Cool
CoolBy: B Verified Resident
Hello,
Thank you for your feedback—we’re glad to hear you had a positive experience!
Kindest regards,
David Page
Source: Property Site
Posted On: 2/26/2026
Review
Horrible place to live. Roaches and mice all over. They don’t fix anything right a way things stay broke. They are money ... hungry. Maintenance leaves your apartment dirty after they fix things (if they even fix it) some of the staff RUDE hates taking accountability. Do your research before you move here please!! Read More about ReviewBy: Mac Verified Resident
Hello Mac,
Thank you for your feedback. We’re sorry to hear about your experience and the concerns you’ve raised regarding pest control, maintenance, and overall service. This is not the standard we strive to provide. We would appreciate the opportunity to learn more and address your concerns directly. Please feel free to contact me at your convenience.
Kindest regards,
David Page
Source: Property Site
Posted On: 2/17/2026
EXCELENTE
NoBy: Jose Tovar Verified Resident
Hello Jose,
¡Muchas gracias por su calificación de 5 estrellas! We truly appreciate you taking the time to share your positive experience at Lerner Excelsior Tower. Thank You for choosing Lerner Excelsior Tower!
Kindest regards,
David Page
Source: Property Site
Posted On: 1/31/2026
Review
I am extremely disappointed with the management and living conditions at this apartment complex. The office staff are not ... professional, not helpful, and often speak very rudely to residents. Instead of listening to concerns, they say they “don’t care” and make residents feel ignored and disrespected. There are serious maintenance and cleanliness issues. Whenever there is water leakage in the building, cockroaches start appearing in many apartments. In the parking garage, there are mice, excessive trash, and very poor sanitation. Management does nothing to properly address these problems. During winter, snow is not removed from the parking areas. This makes parking unsafe and stressful, yet the office still threatens towing. In some situations, parking was locked, there were no available spaces, and still they refused to help or show understanding. Other apartment communities manage these situations much better — here, they simply do not care. Another major issue is the strong smell of marijuana every night throughout the building. The odor is constant and very disturbing. On top of that, there is loud noise from residents late at night almost every night. It is extremely difficult to sleep, and management does nothing to control the situation. Overall, this apartment complex shows no respect for residents’ health, safety, or comfort. Poor management, unsanitary conditions, noise, bad smells, and rude office staff make this a very unpleasant place to live. I do not recommend this property to anyone looking for a peaceful and well-managed home. Read More about ReviewBy: Malyar
Hello Malyar,
Thank you for taking the time to share your concerns. We are very sorry to hear that your experience has left you feeling disappointed, as this is not the level of service or care we strive to provide to our residents. Your comments regarding staff interactions, cleanliness, maintenance conditions, parking operations, snow removal, noise, and odor concerns are taken seriously. While many of these matters are actively monitored and addressed through established procedures and third-party vendors, we understand that any disruption to comfort, safety, or peace of mind can be frustrating and should never feel dismissed. Your information has been forwarded to our Property Management team to ensure that your concerns are properly addressed.
Kindest regards,
David Page
Source: Property Site
Posted On: 1/21/2026
Broken Faucet, Leaking
I had a very bad leaking in the kitchen sink, and Andres came to fix it, the faucet was broken, and he changed it. He did ... a great job! Read More about Broken Faucet, LeakingBy: Daniel Gonzalez Fischbach Verified Resident
Hi Daniel,
Thank you so much for sharing your experience! We’re glad Andres was able to quickly resolve the leak and replace the faucet for you. His professionalism and attention to detail are greatly appreciated, and we’ll be sure to pass along your kind words. Thank you for taking the time to let us know! Thank You for choosing Lerner Excelsior Tower!
Kindest regards,
David Page
Source: Property Site
Posted On: 1/3/2026
Resident
THEY ARE WONDERFUL!!!!!By: Catherinne Melendez Verified Resident
Hi Catherinne,
Thank you for taking the time to submit your wonderful review and for sharing your experience! We are truly grateful for your continued support of our community and your confidence in us! Thank You for choosing Lerner Excelsior Tower!
Kindest regards,
David Page
Source: Property Site
Posted On: 12/22/2025
2025 experience.
Both property managers are great. The security man Mr. Victor Bradford is the best.By: Magba Koroma Verified Resident
Hello Magba,
Thank you so much for you review and for taking the time to share your experience. Our team is committed to providing the highest level of service to our residents and we are proud to earn your 5-Stars! Thank You for choosing Lerner Excelsior Tower.
Kindest regards,
David Page
Source: Property Site
Posted On: 12/22/2025
Wonderful experience
My experience here has been great .By: Anonymous
Hello,
Thank you for taking the time to leave your review and for sharing your experience. We strive to provide a community that our residents love to come home to, and we are delighted to know that we have met that standard for you. Thank You for choosing Lerner Excelsior Tower!
Kindest regards,
David Page
Source: Property Site
Posted On: 9/4/2025
Excellent Service
I would like to say Thanks to Monica for the excellent services and cooperation. She is always kind and helpful. Thanks .By: Anonymous
Hello,
Thank you for your kind words and recognition of Monica. We’re so pleased to know she has provided you with excellent service and cooperation. She is a valued member of our team, and we’ll be sure to share your appreciation with her. Thank You for choosing Lerner Excelsior Tower!
Kindest regards,
David Page
Source: Property Site
Posted On: 9/4/2025
Excellent Service
I would like to say Thanks to Monica for the excellent services and cooperation. She is always kind and helpful. Thanks .By: Anonymous
Hello,
Thank you for your kind words and recognition of Monica. We’re so pleased to know she has provided you with excellent service and cooperation. She is a valued member of our team, and we’ll be sure to share your appreciation with her. Thank You for choosing Lerner Excelsior Tower!
Kindest regards,
David Page
Source: Property Site
Posted On: 8/18/2025
Hi
GoodBy: Kamal Omer Verified Resident
Hello Kamal,
We are very grateful for your 5-Star rating! Our dedicated team works tirelessly to provide a community that our residents are proud to call their home, so we are always especially thrilled when our residents, like you, take the time to let us know that we have exceeded your expectations. Thank You for choosing Lerner Excelsior Tower!
Kindest regards,
David Page
Source: Property Site
Posted On: 7/2/2025
Ms
Excelsior is a great place to live! Everyone in the office is very friendly and professional.By: Sonseri Verified Resident
Hello Sonseri,
Thank you so much for your kind review! We’re thrilled to hear that you’re enjoying your experience at Excelsior Tower. It’s especially wonderful to know that our office team has made a positive impression—they truly take pride in providing friendly and professional service every day. Thank You for choosing Lerner Excelsior Tower!
Kindest regards,
David Page
Source: Property Site
Posted On: 6/28/2025
Unsafe apartments
Worst apartment ever; we moved and will never return to this apartment: 1- Security personal named Victor is extremely unappropriate; ... he was saying unwelcome comments to my wife while she picking up the mail 2- Victor was going to my apartment while I wasn’t there to deliver a package while she didn’t open the door but he took her number from the apartment building data base and kept calling her and leave a voicemail and asking her to stop by his desk. The above concerns were never addressed and Victor still working there. Read More about Unsafe apartmentsBy: Anonymous
Hello,
Thank you for bringing this matter to our attention. We take any allegation of inappropriate behavior very seriously and are committed to providing a safe and respectful environment for all residents. We understand you have a meeting scheduled with our Property Manager, and we encourage you to share any details so we can investigate fully and address any concerns appropriately.
Kindest regards,
David Page
Source: Property Site
Posted On: 6/27/2025
Maintenance Staff
Ron and James were both excellent about responding to my maintenance concerns. Very friendly and committed to resolving any ... issues with the rental unit. Read More about Maintenance StaffBy: Anonymous
Hello,
Thank you so much for sharing your positive experience with Ron and James! We’re thrilled to hear they were friendly, responsive, and committed to resolving your maintenance concerns — we’re very proud to have them on the Excelsior Tower team. Your feedback means a lot to us, and we appreciate you taking the time to highlight their dedication. Thank You for choosing Lerner Excelsior Tower!
Kindest regards,
David Page
Source: Property Site
Posted On: 6/19/2025
Thank you
Great customer service!!!By: Anonymous
Hello,
Thank you for taking the time to share your feedback.
We’re so glad to hear that you’ve had a great customer service experience with our team! Your kind words mean a lot to us. If there’s anything more we can do to improve your experience, or if you’d like assistance in adjusting your rating to match your comments, please feel free to reach out to me directly. Thank You for choosing Lerner Excelsior Tower!
Kindest regards,
David Page
Source: Property Site
Posted On: 6/16/2025
future sresident
I just back to correct the star I gave on my earlier review. I meant to give 5 stars but I do not know how it pop up wrong. ... Like I said, the customer service in the rental office is exceptional. Read More about future sresidentBy: Tagaye Verified Resident
Hello Tagaye,
Thank you so much for your kind words and for taking the time to follow up on your review.
We truly appreciate your feedback and your effort to update the rating. Your recognition of our team’s customer service means a great deal to us. If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
Kindest regards,
David Page
Source: Property Site
Posted On: 6/14/2025
Future resident
This is not my first time renting apartment, I have been renting a few places. However, Lerner excelsior customer service ... is outstanding. Denis was the one follow up my application. She is very professional and helpful. Since the first day I went for tour, she explained everything in detail. She offered me jetty deposit, and it work. She called me to make sure that if I submitted the necessary documents. My application is approved, and my moving day will be in two weeks. Thank you, Denis, I can't wait to be your resident!! Read More about Future residentBy: Tagaye Verified Resident
Hello Tagaye,
Thank you so much for your wonderful feedback! We are thrilled to hear about your positive experience with Denise and the team. It means a lot to know that we’ve been able to provide helpful guidance and make your application process smooth and stress-free. We’re just as excited to welcome you as a resident soon—please don’t hesitate to reach out if you need anything as your move-in day approaches! Thank You for choosing Lerner Excelsior Tower!
Kindest regards,
David Page
Source: Property Site
Posted On: 6/13/2025
Resident
I had a leak in my apartment. The maintenance supervisor went out of his way to make sure it was taken care of. The level ... of customer service I was shown was phenomenal. I appreciate maintenance providing such a timely resolution. Read More about ResidentBy: C Sayles Verified Resident
Hello Catreach,
Thank you for taking the time to share your kind words! We’re so pleased to hear that our maintenance supervisor was able to resolve the leak promptly and provide you with the level of service you deserve. Your satisfaction is very important to us, and we appreciate you recognizing our team’s efforts. Thank You for choosing Lerner Excelsior Tower!
Kindest regards,
David Page
Source: Property Site
Posted On: 4/12/2025
Disappointment from 5800 #901
I lived at Lerner's 32 years ago and came back and lived at 5800 Quintrell #901 studio for three years , even though I am ... satisfied with most of the things but i have to put up with rats and roaches , substance smoker youngsters at the back of the Lobby every Saturday evening , unprofessional package pick up system , which is a mess, i understand the plumbing work and dust while I am working from home for months , then life moved me a head and I purchased home and had to move out earlier than my lease was expired , but now, i am punished harshly for that , by charging me carpet and oven stain , this is expected when you live on tiny Studio for three years , I am a very clean person who vacuumed every day , I cleaned very well before i return the key , was i suppose to return with new carpet and Stove? In your part charging me for this stuff is a total disregard for hard working people and the powerless , I shouldn't been charged for this other than my breaking the lease and you keep the deposit and charge me the remaining balance , please let me hear from you , i will also submit my complaint to the Virginia Fair Housing Office and Virginia Apartments reviews , Thank you ! Read More about Disappointment from 5800 #901By: Ferhat Abdulhadi Verified Resident
Hello Ferhat,
Thank you for your feedback. We're sorry to hear that you had concerns regarding the fees assessed at move-out. We understand how frustrating unexpected charges can feel, and we’d be happy to take another look or clarify anything that may still be unclear. Please don’t hesitate to reach out to the leasing office directly so we can discuss your specific situation. We appreciate the time you spent with us, and we wish you all the best in your new home!
Kindest regards,
David Page
Source: Property Site
Posted On: 4/11/2025
Lerner
Expensive place to live but well worth it. Maintenance staff is great. Takes care of issues as soon as they arise.By: Riley Mckevitt Verified Resident
Hello Riley,
Thank you for your 5-star review! We’re so glad to hear you feel the value in calling Excelsior Tower home. Our maintenance team works hard to address concerns quickly and keep everything running smoothly, and it means a lot to know their efforts are being recognized. Thank You for choosing Lerner Excelsior Tower!
Kindest regards,
David Page
Source: Property Site
Posted On: 4/2/2025
Great staff!
Great customer service with Lisa every visit.By: Zabihullah Hafizy Verified Resident
Hello Zabihullah,
Thank you so much for your 5-star review for your experience at Lerner Excelsior Tower! We’re thrilled to hear that Lisa continues to deliver great customer service with every visit. She truly cares about making sure each experience is a positive one, and your kind words mean a lot. Thank You for choosing Lerner Excelsior Tower!
Kindest regards,
David Page
Source: Property Site
Posted On: 3/11/2025
Mrs
i have been in this apartment for 8 years, when i moved to this apartment every thing was ok the price was fair now everything ... thing has changed, the past 2 years everything is getting worse, i really regret that i signed for 15 months, poor maintenance, never showed up on time, cockroach are all over the house and mouse’s , i requested carpet change after 8 years but they can’t do that also, imagine right now. I don’t have water for all day and night, and there is water for entire building, if it continues like this, I don’t recommend anyone to move to this apartment, Read More about MrsBy: Anonymous
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and would appreciate the opportunity to discuss your concerns further. Please feel free to contact us directly at (301) 692-2293 or via email at [email protected]. We are committed to addressing any issues and ensuring a positive experience for all of our residents. We look forward to hearing from you!
Kindest regards,
David Page
Source: Property Site
Posted On: 3/2/2025
Mr.
Rent is very high. It should be decreased. Overall good.By: Syed Mustafizur Rahaman Verified Resident
Hello Syed,
Thank you for your feedback! We understand your concern about rent and appreciate your honesty. We strive to provide a great living experience for all of our residents, and we are constantly working to ensure that the value we offer meets your expectations. If you have any specific concerns or would like to discuss further, please don’t hesitate to reach out. We’re happy to assist! Thank You for choosing Lerner Excelsior Tower!
Kindest regards,
David Page
Source: Property Site
Posted On: 2/13/2025
Great staff and friendly
Always willing to help.By: Jaqueline Tejada Verified Resident
Hello Jaqueline,
Thank you for your wonderful review! We’re thrilled to hear that you’ve had such a positive experience with our staff. We take pride in being helpful and friendly, and we truly appreciate your kind words. We're always here to assist and make your experience the best it can be. Thank You for choosing Lerner Excelsior Tower!
Kindest regards,
David Page
Source: Property Site
Posted On: 2/13/2025
No thanks
No, ThanksBy: JARULLAH MANSOORI Verified Resident
Hello Jarullah,
Thank you for sharing your feedback. We’re sorry to hear that your experience in our community hasn't met your expectations. We’d love the opportunity to understand more about your concerns and improve your experience. Please feel free to reach out to us directly at (301) 692-2293 or via email at [email protected]. We look forward to hearing from you!
Kindest regards,
David Page
Source: Property Site
Posted On: 2/12/2025
Over all
Very HappyBy: Samson Kassala Verified Resident
Hello Samson,
Thank you for your kind review! We’re so happy to hear that you’re enjoying your experience at Lerner Excelsior Tower. We look forward to continuing to provide you with excellent service! Thank You for choosing Lerner Excelsior Tower!
Kindest regards,
David Page
Source: Property Site
Posted On: 2/10/2025
Complaint
Two people staf very very bed in memorial and behaviorBy: Amrina Kamalyar Verified Resident
Hello Amrina,
Thank you for your feedback. We’re truly sorry to hear about your experience and we take concerns about staff behavior very seriously. We strive to maintain a welcoming and professional environment for all of our residents. We would appreciate the opportunity to address your concerns directly. Please feel free to reach out to us at (301) 692-2293 or via email at [email protected] so we can better understand and resolve the situation.
Kindest regards,
David Page
Source: Property Site
Overall Rating
3/5Ratings By Category
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